Terms & Conditions — Your Agreement with 11bd

1 Acceptance of Terms

By accessing, registering on, or using the 11bd platform at 11bd.io ("the Platform", "the Site", "11bd"), you ("the User", "the Player", "you") agree to be legally bound by these Terms & Conditions ("Terms"), our Privacy Policy, our Responsible Gaming Policy, and all applicable rules posted on the Platform. These Terms constitute a legally binding agreement between you and 11bd. If you do not agree to any part of these Terms, you must not use the Platform.

Your continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any changes.

2 Eligibility Requirements

To register and use the 11bd platform, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. 11bd is strictly a 21+ platform in Bangladesh. We do not accept registrations from persons under the age of 21 under any circumstances.
• You must be a natural person — corporate entities, trusts, and non-human legal persons may not open player accounts.
• You must not be a resident of, or accessing the Platform from, any jurisdiction in which online gambling is explicitly prohibited by law.
• You must not be an employee, director, contractor, or close family member of an employee or director of 11bd or any of its affiliated companies, game providers, or payment partners.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not have been previously self-excluded from 11bd or had an account closed for breach of these Terms.

3 Account Registration and KYC

Each player may hold only one active account on the 11bd platform. Opening duplicate accounts — whether under the same or different personal details — is a material breach of these Terms and will result in all accounts being closed and any balances being forfeited.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, contact number, and a valid email address. You agree to keep this information up to date at all times.

Know Your Customer (KYC) verification is mandatory before your first withdrawal is processed. KYC requires you to submit one or more of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (photo page)
• Driver's licence issued by the Bangladesh Road Transport Authority
• Recent utility bill or bank statement (for proof of address, where required)

11bd reserves the right to request additional documentation at any time for the purpose of verifying identity, source of funds, or payment method ownership. Failure to complete KYC within a reasonable timeframe may result in the suspension of withdrawal functionality on your account.

4 Deposits, Withdrawals, and Currency

All transactions on 11bd are conducted exclusively in Bangladeshi Taka (BDT). No currency conversion is applied to player account balances. The ৳ symbol is used throughout the Platform to denote BDT amounts.

Deposits: The minimum deposit amount is ৳500. Deposits are accepted via bKash, Nagad, Rocket, Upay, SureCash, and Tap. All deposit methods are processed instantly. 11bd does not charge deposit fees; however, your mobile financial service provider may apply their own transaction charges.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the deposit unless otherwise approved by the 11bd finance team. Verified accounts can expect withdrawals to complete within 15–60 minutes of approval. Unverified accounts cannot withdraw until KYC is completed.

• Funds deposited on the Platform may only be used for betting and gaming activity. 11bd reserves the right to decline withdrawal requests where deposited funds have not been used for genuine play.
• Withdrawal requests may be subject to additional security checks, particularly for large amounts or accounts with unusual activity patterns.
• 11bd does not accept deposits from third-party accounts. The payment method used for deposits must belong to the registered account holder.
• Any fees charged by mobile financial service providers or banks for processing withdrawals are the sole responsibility of the player.

5 Bonuses, Promotions, and Wagering Requirements

11bd offers bonuses and promotions to eligible players from time to time. All bonuses are governed by the specific terms communicated at the time of the offer, in addition to these general Terms.

Unless otherwise stated in the specific bonus terms:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before they or any winnings derived from them can be withdrawn. The applicable wagering requirement will be clearly stated for each offer.
• Bonuses are non-transferable, non-exchangeable for cash, and may only be used by the account holder to whom they were awarded.
• 11bd reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that any active wagering requirements already accepted by a player will be honoured.
• Any attempt to abuse bonuses — including but not limited to multi-accounting, using promotional funds without genuine play intent, or placing offsetting bets — will result in the forfeiture of the bonus and any associated winnings, and may result in permanent account suspension.
• Players who have opted for self-exclusion or are subject to responsible gaming restrictions may not be eligible for certain promotional offers.

6 Betting and Gaming Rules

All bets and game outcomes on 11bd are final once confirmed. 11bd does not accept responsibility for errors made by players when placing bets, including incorrect stake amounts, incorrect markets, or missed bet placement windows.

11bd reserves the right to:

• Void any bet placed on an event where the outcome was already known at the time of placement.
• Suspend betting markets on any event at its discretion, including in response to suspicious betting patterns or market irregularities.
• Apply maximum payout limits per event, per day, or per player, which will be communicated in the relevant sports or casino section of the Platform.
• Cancel or void bets in the event of a technical error, data feed failure, or any other circumstance that materially affects the integrity of the bet or game result.

All casino and slot games on 11bd use certified Random Number Generator (RNG) technology independently audited by accredited third-party laboratories. Game outcomes are statistically independent and cannot be influenced by the Platform operator, game provider, or player.

7 Prohibited Conduct

The following actions are strictly prohibited on the 11bd platform and constitute a material breach of these Terms:

• Using automated bots, scripts, or software tools to interact with the Platform in any way, including bet placement, account creation, or data scraping.
• Exploiting software bugs, glitches, or technical errors in games or the betting system for financial gain. Any winnings obtained through such exploitation are void and subject to recovery.
• Engaging in, facilitating, or participating in any form of match-fixing, spot-fixing, or organised fraud against the Platform.
• Using the Platform for money laundering, terrorist financing, or any other activity prohibited under Bangladeshi law or international financial crime regulations.
• Opening or operating multiple accounts, sharing accounts, or allowing third parties to use your account.
• Providing false, misleading, or incomplete information during registration, KYC, or at any other point of interaction with 11bd.
• Engaging in abusive, threatening, or harassing behaviour toward 11bd support staff or other users of the Platform.
• Attempting to reverse-engineer, decompile, or otherwise access the source code or underlying technology of the Platform.

Where prohibited conduct is identified, 11bd reserves the right to immediately suspend or permanently close the relevant account(s), void all bets and casino activity associated with the prohibited conduct, withhold or recover funds where legally permissible, and report the conduct to relevant authorities where required.

8 Intellectual Property

All content on the 11bd platform — including but not limited to the 11bd brand name, logo, design, graphics, text, game interfaces, software, and data — is the intellectual property of 11bd or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Platform without prior written permission from 11bd.

Game content (graphics, audio, mechanics) made available through third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is used by 11bd under licence agreements.

9 Privacy and Data Protection

11bd collects and processes personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms. By using the Platform, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

11bd implements SSL 256-bit encryption across all pages of the Platform to protect data in transit. Personal data is stored securely and access is restricted to authorised personnel only. 11bd does not sell personal data to third parties for marketing purposes.

You have the right to request access to the personal data 11bd holds about you, to request correction of inaccurate data, and to request deletion of your data subject to applicable legal retention requirements. These requests can be submitted via the support contact address provided in Section 15.

10 Responsible Gaming Obligations

11bd is committed to providing a safe and responsible gaming environment. The following obligations apply to all players and to 11bd as the platform operator:

• Age Verification: 11bd will not permit persons under 21 years of age to create accounts or engage in any gaming activity. Age verification is conducted as part of the KYC process.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once applied, limits take effect immediately and cannot be increased without a mandatory 72-hour cooling-off period.
• Session Time Limits: Players may configure session time alerts that notify them when a defined period of continuous play has been reached.
• Cooling-Off Periods: Players may apply a temporary break of 24 hours, 7 days, or 30 days from the account settings panel without permanently closing their account.
• Self-Exclusion: Players who wish to permanently exclude themselves from 11bd may do so via the account security panel or through live chat support. Self-exclusion is permanent for the duration of the exclusion period and cannot be reversed.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please use the responsible gaming tools available in your account or contact our support team at [email protected]. For further help, we encourage you to seek assistance from qualified problem gambling support services.

11 Limitation of Liability

To the maximum extent permitted by applicable law, 11bd shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of or inability to use the Platform.
• Any indirect, incidental, special, consequential, or punitive damages, even if 11bd has been advised of the possibility of such damages.
• Losses arising from technical failures, including server outages, connectivity issues, or third-party service provider disruptions, that affect your ability to place bets or access your account.
• Losses arising from your failure to safeguard your account credentials or from unauthorised access to your account where 11bd was not at fault.
• Any content, accuracy, or availability of third-party game provider platforms integrated into 11bd.

Nothing in these Terms limits 11bd's liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited by applicable law.

12 Account Suspension and Closure

11bd reserves the right to suspend, restrict, or permanently close a player account at any time and without prior notice where:

• There is reasonable suspicion of prohibited conduct as defined in Section 7.
• A player has breached any provision of these Terms.
• The account has been inactive for a period of 12 consecutive months. 11bd will provide reasonable notice before applying inactivity fees or closing dormant accounts.
• A player has requested self-exclusion or voluntarily requested account closure.
• 11bd is required to do so in order to comply with a legal obligation, court order, or regulatory requirement.

On account closure, any verified balance remaining in the account (net of any voided bonuses or fraudulently obtained funds) will be returned to the player's registered payment method within a reasonable timeframe, subject to completion of any outstanding KYC or compliance checks.

13 Amendments to These Terms

11bd reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 11bd will notify registered players via email or in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

If you continue to use the Platform after updated Terms have come into effect, you are deemed to have accepted the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure.

The most current version of these Terms will always be available at 11bd.io/terms-conditions. The effective date shown at the top of this document reflects the date of the most recent revision.

14 Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. 11bd operates as an entertainment platform and makes no representation that the Platform is appropriate or available for use in any specific jurisdiction beyond its stated target market.

In the event of a dispute between you and 11bd regarding any bet, transaction, or account matter, the following process applies:

• Step 1 — Contact Support: Submit your dispute in writing to [email protected] with full details of the issue, your account information, and any supporting evidence. 11bd will acknowledge your query within 24 hours.
• Step 2 — Internal Review: 11bd will conduct a thorough internal review of the dispute and provide a written decision within 7 business days.
• Step 3 — Escalation: If you are not satisfied with the outcome of the internal review, you may escalate the matter in accordance with applicable dispute resolution procedures.

Disputes regarding the outcome of individual bets or game rounds must be raised within 30 days of the relevant event. Disputes raised outside this window may not be considered.

15 Contact Information

For questions, complaints, or any matter relating to these Terms & Conditions, please contact the 11bd support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Live Chat: Available directly on the Platform for all registered players
• Response Time: First response within 3 minutes via live chat; within 24 hours via email

All formal legal correspondence should be directed to the registered contact email above. Please note that 11bd does not accept legal service via social media, live chat, or informal messaging channels.