11bd Frequently Asked
Questions

The minimum age to register and play on 11bd is 21 years.

This applies to all services on the platform, including sports betting, slots, and live casino games. 11bd enforces this requirement through identity verification checks, and any account found to belong to a person under 21 is closed immediately with net deposits returned per our Terms and Conditions.

11bd requires a valid government-issued photo ID for KYC verification.

A Bangladesh National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding the document and proof of your payment method — for example, a screenshot of your bKash or Nagad account showing your registered name. Verification is typically completed within 24 hours of document submission.

On the 11bd login page, click "Forgot Password" and enter the email address linked to your account.

A password reset link will be sent to that address within a few minutes — check your spam folder if it does not arrive promptly. Click the link, enter your new password twice, and save. If you no longer have access to your registered email, contact [email protected] for manual assistance.

No — each player is permitted exactly one 11bd account.

Duplicate accounts are detected during verification and will be closed, with any balances forfeited in line with our Terms and Conditions. If you have accidentally created a second account, contact [email protected] immediately to merge or close the duplicate before it causes a restriction on your primary account.

To deposit via bKash on 11bd, log in to your account, go to the Deposit section, and select bKash as your payment method.

You will be shown the 11bd merchant number and a unique reference code. Open your bKash app, choose "Send Money" or "Payment", enter the merchant number, your deposit amount, and the reference code in the note field. Deposits are credited to your 11bd balance instantly in most cases.

Nagad deposits on 11bd are processed instantly — your balance is updated within seconds of a successful transaction in the vast majority of cases.

If your deposit does not appear within five minutes, check that the reference code was entered correctly in the Nagad app. For unresolved delays beyond 30 minutes, contact the 11bd support team via live chat with your Nagad transaction ID.

The minimum deposit on 11bd is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay.

There is no maximum deposit cap for standard accounts, though high-value deposits may prompt an additional verification step for security purposes. All deposits are processed in Bangladeshi Taka and credited to your account balance at a 1:1 rate with no conversion fees.

The minimum withdrawal on 11bd is ৳500 BDT.

Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. For verified accounts, withdrawals are typically completed within 15 to 60 minutes. First-time withdrawals may take slightly longer as the finance team completes a standard security review on the destination account details.

11bd charges no internal fees on deposits or withdrawals.

However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges on their end. These vary by provider and transaction type, so check your mobile banking app for current fee schedules. 11bd has no control over third-party provider fees and cannot refund them.

Yes, 11bd supports withdrawals to selected Bangladeshi bank accounts.

Supported banks include Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Bank transfers may take 1 to 3 business days to clear depending on the receiving bank. To add a bank account as a withdrawal method, navigate to the Withdrawal section of your account settings and follow the bank verification steps.

To bet on cricket on 11bd, navigate to the Cricket section from the main menu.

You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers international fixtures. Select a match, choose your market — match winner, top batsman, total runs, or other options — enter your stake in BDT, review the odds, and confirm your bet. Live markets update in real time during play.

11bd's slots library features titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe.

The collection covers classic three-reel slots, video slots with bonus rounds, progressive jackpot slots, and crash-style games. Popular titles update regularly — visit the Slots section on the site to browse the current catalogue. All slots on 11bd use certified RNG technology verified by independent testing laboratories.

Yes, 11bd offers a full live casino powered by Evolution Gaming and Ezugi, featuring real dealers streamed in HD.

Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and game-show style titles like Crazy Time and Mega Ball. Tables run 24 hours a day, seven days a week, with stakes ranging from low to high to suit all player budgets.

Yes — the 11bd platform is fully optimised for mobile browsers on Android and iOS devices.

No app download is required; simply visit 11bd.io in your phone's browser and the site adapts to your screen size automatically. All features available on desktop — sports betting, live casino, slots, deposits, and withdrawals — are accessible on mobile. A native app may be available in future; check the site for announcements.

RTP varies by individual game title and provider, but the majority of slots available on 11bd have RTPs between 94% and 97%.

You can find the specific RTP for each game in the game's information or help section, accessible by clicking the "i" or settings icon within the game window. 11bd publishes RTP figures transparently — all games use certified RNG engines audited by independent laboratories.

11bd offers a welcome bonus to newly registered players on their first deposit.

The exact bonus amount and terms are displayed on the promotions page of the site and may vary based on current offers. Bonuses are subject to wagering requirements that must be met before winnings can be withdrawn. Always read the full bonus terms before opting in — key details include the wagering multiplier, eligible games, and expiry period.

Wagering requirements on 11bd bonuses specify how many times you must bet the bonus amount before bonus winnings become withdrawable.

For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before requesting a withdrawal of bonus-derived funds. Sports bets and casino games may contribute differently to the wagering total — check individual offer terms for contribution percentages and any excluded game types.

Yes, 11bd runs a loyalty programme that rewards regular players with points for every real-money wager placed on sports, casino, or slots.

Points accumulate and can be redeemed for bonus credit or used to unlock higher VIP tiers that carry additional benefits such as faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotional offers. Full loyalty programme details are available on the 11bd promotions page.

Yes, all bonuses on 11bd carry an expiry date — typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion.

If the wagering requirements are not completed within the validity period, the bonus and any associated winnings are automatically removed from your account. The expiry date for any active bonus is always visible in your account's bonus section so you can track your progress.

11bd operates as a secure online entertainment platform protected by SSL 256-bit encryption, which means all data transmitted between your device and the site is fully encrypted.

The platform uses certified RNG technology and enforces strict KYC procedures to maintain a fair and secure environment. Players in Bangladesh are responsible for understanding their local laws regarding online gambling. 11bd does not make specific legal representations on behalf of individual jurisdictions.

11bd protects all personal and financial data using SSL 256-bit encryption across the entire platform.

Payment credentials are never stored in plain text — bKash, Nagad, and bank transfer details are handled through tokenised, secure connections. Internal access to account data is restricted by role-based permissions and logged for audit purposes. For full details on how your data is collected, used, and stored, refer to the 11bd Privacy Policy.

To self-exclude on 11bd, log in to your account, go to Account Settings, and select the Responsible Gaming tab.

From there you can choose a time-out (24 hours to 30 days) or a full self-exclusion period of 6 months, 1 year, 2 years, or permanent. Self-exclusion takes effect within one hour and cannot be reversed early. All promotional communications are stopped immediately. You can also request self-exclusion by emailing [email protected].

11bd offers 24/7 customer support via live chat — accessible directly within your account after logging in — and by email at [email protected].

Live chat typically connects you to a trained agent within three minutes. For complex issues such as formal complaints, account closures, or responsible gaming requests, email is recommended so you have a written record. 11bd does not currently provide a public phone support line.