Responsible Gaming at 11bd —
Play With Control, Play With Confidence
At 11bd, we believe that online betting and casino gaming should always be an enjoyable form of entertainment — never a source of financial hardship or emotional distress. Our Responsible Gaming programme gives every player in Bangladesh access to the tools, information, and support they need to keep their gaming healthy, informed, and in control. This page explains every safeguard available to you.
Gaming Should Always Stay Fun
11bd is Bangladesh's most trusted online betting and casino platform, and with that trust comes a firm responsibility. We are committed to providing every player with a safe, fair, and transparent gaming environment. Our responsible gaming framework is built around three core principles: prevention, intervention, and support.
Prevention means giving you full visibility of your activity before a problem develops. Intervention means our systems actively flag unusual patterns and prompt you to review your limits. Support means our 24/7 team is always available to help — whether you need to set a cooling-off period, request self-exclusion, or simply talk through concerns about your gaming habits.
All services on the 11bd platform are exclusively available to adults aged 21 years and above. We use identity verification checks to enforce this requirement at registration. If we suspect a minor is attempting to use the platform, the account is suspended immediately pending a full review.
Tools Built to Keep You Safe
11bd provides six core responsible gaming tools, each designed to give you meaningful control over how, when, and how much you play.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 11bd account. Limits can be lowered immediately; increases require a 7-day cooling-off period before they take effect, protecting you from impulsive decisions made in the heat of the moment.
Loss Limits
Define the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account is automatically restricted from placing further bets until the period resets, preventing you from chasing losses in a distressed state.
Session Time Limits
Set a maximum session duration for each gaming session. When your time limit is reached, you will receive a clear on-screen alert and be prompted to either end your session or acknowledge that you are choosing to continue. This keeps you aware of how long you have been playing.
Time-Out (Cooling-Off)
Take a short break from gaming with a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended from all betting and gaming activity. You will not receive promotional emails during this period. Time-outs cannot be cancelled early.
Self-Exclusion
Permanently or temporarily exclude yourself from the 11bd platform for a period of 6 months, 1 year, 2 years, or permanently. Self-exclusion takes effect within one hour of your request. Once active, you cannot register a new account or circumvent the exclusion. All marketing communications are halted immediately.
Activity Statements
Request a full activity statement covering any period of your account history. Your statement includes total deposits, total withdrawals, net win/loss position, time spent playing, and a game-by-game breakdown. Use it to get a clear, honest picture of your gaming behaviour over time.
How to Set Your Responsible Gaming Limits
Setting up your responsible gaming controls on 11bd takes less than two minutes. Follow these steps to protect your account and your budget before you start playing.
Log In to Your 11bd Account
Navigate to the 11bd Login page and sign in with your registered username and password. Ensure you are on the official 11bd.io domain before entering any credentials.
Open Account Settings
Click on your account icon in the top-right corner and select "Account Settings" from the dropdown menu to access all personalisation and safety options.
Navigate to Responsible Gaming
Select the "Responsible Gaming" tab within your account settings. All available tools — deposit limits, loss limits, session limits, time-outs, and self-exclusion — are listed here in one place.
Configure Your Preferred Limits
Enter your chosen limit amounts in Bangladeshi Taka (BDT) and select your preferred time period (daily, weekly, or monthly). Confirm your selection and the limits will be applied instantly.
Confirm via Email or SMS
You will receive a confirmation to your registered email address and/or mobile number once your limits have been successfully set. Keep this confirmation for your records.
Available Limit Settings
The table below summarises every responsible gaming limit type available on 11bd, the periods they cover, and how quickly changes take effect.
| Limit Type | Period Options | Decrease | Increase |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | 7-day wait |
| Loss Limit | Daily / Weekly / Monthly | Instant | 7-day wait |
| Session Time Limit | Per session (minutes) | Instant | 24-hour wait |
| Time-Out | 24h / 48h / 7 days / 30 days | Cannot be cancelled | |
| Self-Exclusion | 6m / 1y / 2y / Permanent | Cannot be reversed early | |
Is Your Gaming Still in Check?
Answer the following questions honestly. If you find yourself responding "yes" to three or more of them, we strongly encourage you to use our responsible gaming tools or reach out to our support team.
Do you spend more money on gambling than you originally intended when you started a session?
Have you ever borrowed money, sold belongings, or used bill money to fund your gambling activity?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend gambling?
Have you tried to recoup gambling losses by placing larger or more frequent bets than usual?
Has gambling ever caused conflict with family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere?
Do you think about gambling frequently during times when you are not actively playing — at work, during meals, or before sleeping?
Have you ever concealed the extent of your gambling activity from someone close to you?
Do you continue gambling even when you are aware that you cannot afford to lose any more money that day?
Understanding Each Protection Tool
A closer look at how each responsible gaming feature works on the 11bd platform, including eligibility, activation, and what happens when a limit is triggered.
Deposit Limit — How It Works
Your deposit limit caps the total amount you can fund your 11bd account with over a chosen period. When you reach your limit, all further deposit attempts via bKash, Nagad, Rocket, or Upay are automatically blocked until the period rolls over. Importantly, lowering a deposit limit takes effect the moment you save the change — there is no waiting period. This asymmetry is deliberate: it ensures you can always tighten your controls immediately, but must wait seven days before loosening them, giving you time to reconsider.
Instant to tightenSelf-Exclusion — What to Expect
Self-exclusion is the most powerful tool available for players who believe their gambling has become problematic. Once activated, your 11bd account is suspended within one hour and you are prevented from logging in, depositing, or placing bets for the full duration of the exclusion period. All promotional emails and SMS messages are stopped immediately. If you attempt to create a new account during a self-exclusion period, it will be closed as soon as it is identified. After a minimum exclusion of 6 months has elapsed, you may apply to reactivate your account — this requires a cooling-off interview with our responsible gaming team.
Cannot be reversed earlyTime-Out — A Short Break
A time-out is designed for players who want a brief, structured break without the permanence of self-exclusion. It is particularly useful after a losing run, during a stressful period in life, or simply when you feel you have been playing more than you intended. During the time-out, your account is suspended for the chosen period and all marketing is paused. Unlike a deposit limit, a time-out cannot be shortened once activated — but it automatically expires at the end of the chosen period, at which point you may choose to resume play or activate a further time-out.
Auto-expires at period endActivity Statements — Know Your Numbers
Awareness is the first step toward control. 11bd's activity statement feature lets you pull a detailed report of your account for any date range — yesterday, last month, or the past year. Each statement includes your total deposits in BDT, total withdrawals, net result (profit or loss), number of gaming sessions, total time spent playing, and a breakdown by game type (sports betting, slots, live casino). Many players find that seeing their data laid out clearly helps them make more informed decisions about their gambling habits going forward.
Available on demandSupport Is Always Available
If you are struggling with your gambling habits, you do not need to deal with it alone. The 11bd support team is available around the clock, and several external resources are available to players in Bangladesh.
Live Chat Support
Connect with a trained 11bd support agent via live chat directly within your account. Average response time is under 3 minutes, 24 hours a day, 7 days a week, including Eid, Puja, and all public holidays in Bangladesh.
Email Support
Send a detailed message to [email protected] and receive a full written response within 24 hours. Email is the best channel for submitting formal self-exclusion requests or requesting an activity statement.
Confidential Counselling
If you are in Bangladesh and need professional support for problem gambling, we encourage you to seek guidance from a qualified mental health counsellor or community health centre in your city — Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi.
Family & Loved Ones
If you are concerned about a family member's gambling, contact us at [email protected]. With the account holder's consent (or where a minor is involved), we can take immediate protective action on the account in question.
Keeping Under-21s Safe
11bd enforces a strict 21+ age policy across every service on the platform — sports betting, casino games, slots, and live dealer games. We take underage gambling seriously and have multiple layers of protection in place to prevent minors from accessing the platform.
During account registration, every player is required to confirm they are 21 years of age or older. We perform identity verification checks against the information provided, and we may request a copy of a National Identity Card (NID), passport, or other official document to confirm age before allowing withdrawals or full account access.
If at any point we have reason to believe that a registered account belongs to a person under 21, the account is frozen immediately. Any funds held in the account are withheld pending the outcome of an age verification review. If the account holder is confirmed to be under 21, the account is closed and net deposits are returned in accordance with our Terms & Conditions.
Tips for Parents and Guardians
Use Parental Control Software
Install parental control applications on shared devices to block access to online gambling websites, including 11bd. Many internet service providers in Bangladesh also offer content filtering options.
Keep Account Credentials Private
Never share your 11bd username or password with anyone, including family members. Log out of your account on shared devices and do not allow your browser to save your login credentials.
Talk Openly About Gambling Risks
Have honest conversations with young people in your household about the risks of gambling, including financial loss and addiction. Early education is one of the most effective tools for preventing underage gambling.
Report Suspected Underage Access
If you believe a minor has accessed or is accessing a gambling account, contact us immediately at [email protected]. We will investigate and take action within one business day.
Ready to Play? Set Your Limits First
Before you explore cricket betting, slots, or live casino games on 11bd, take two minutes to configure your deposit and session limits. Responsible gaming starts with a single step.